In California last year, there was a 50% increase in wait times for DMV services. Some customers wait for 5-7 hours to get their license renewed. Why? Incompetence. And also because there is no market discipline. There is no where else to go to get a driver's license or new Real ID required by federal law. Sr. Fellow Lawrence McQuiilan's recommendations for the DMV include private venders who are held to better standards through customer satisfaction.