The DMV had 13 years to prepare for the federally mandated Read IDs needed by Californians, but they failed to prepare during that time so wait times escalated dramatically with 5-7 hour wait times not uncommon. A DMV data processor who was found to have slept on the job for over 2,000 hours but wasn't fired due to incompetent documentation. Private companies are better equipped to handle customer demands, says Sr. Fellow Lawrence McQuillan.